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Frequently asked questions

Hello once again, dear companions. The questions presented below have been carefully curated, addressing the most common inquiries from individuals like yourself. Our aim is to provide clarity and guidance. Should these not fully satisfy your curiosity, please do not hesitate to reach out to us through our contact forms or email. Your inquiries are invaluable, and we are eager to assist you further. Thank you for considering us as your resource.

How does it work your countdown promotion on your Homepage?

The promotions running in our website will finish on the 1st of January 2024.

How long does it take for home delivery?

It depends on the product but usualy between 2 - 10 days maximum.

Do you deliver on Weekend?

Yes and No, it depends on the distribution company.

Can I track my item afted purchase?

Yes. You will be sent a dispatch confirmation email as soon as your order has been processed. This email will also contain your tracking number. We also ask for a mobile number so our courier can inform you of the status of your order.Please visit: www.dhl.co.uk/en/express/tracking.html for International orders shipped via DHLwww.ups.com for all orders shipped by UPSwww.tuffnells.co.uk/proof-of-delivery for all oversized orders shipped by TuffnellsPlease note tracking numbers are only active and trackable 2 hours after the order has been collected from our warehouse, approximately 8pm (GMT/BST) Monday to Friday. For orders placed after 4pm on Friday, your order will may not be trackable until it has been collected from us the following Monday.

Which type of payments methods do i need to use?

The payment methods that we acept to purchase in our store are available on the checkout or you can just scroll down on your website and you will see more options.